At ARS, our mission is to provide superior quality and exceptional customer service by exceeding expectations of timeliness, communication and workmanship. As an organization, our core values drive our culture and performance; they include:
We accept responsibility for our actions. We strive to do what we say we’re going to do when we say we are going to do it. We make and support business decisions through experience and good judgment. One of our core principles of project management is follow-up follow through – execute. We want to exceed the expectations of our clients and provide them with an experience that they will reflect upon positively.
We strive to conduct our business with the highest standards of ethics while adhering to federal, state and local laws and focusing on safety and environmental protection. We facilitate diverse work environments free from harassment or discrimination for both our employees and customers. We pride ourselves in our consistent contributions to community enrichment and are particularly proud of our efforts to fight cancer through the Gloria Gemma Breast Cancer Resource Foundation and the Ellie Fund. Click here to learn more.
There are multiple facets to cleanup and restoration projects. We strive to ask the right questions so we can get the answers needed to effectively manage your project. We are committed to honesty, timeliness and clarity in communications with our clients and suppliers and we expect the same in return. It is our practice to communicate key information and updates both verbally and in writing on a continual basis throughout the project cycle to make sure everyone involves has a consistent understanding of project plans, timelines and status.
We strive to do what we say we are going to do when we say we are going to do it.
As an organization, we are committed to continual evolvement to best meet the needs of our clients. We provide certification and refresher training to our employees throughout the course of their employment. Additionally, we partner with our suppliers and customers to educate and communicate insurance agents, brokers, adjusters, facilities personnel and property managers on prevention and maintenance topics.
Creating Stability Through Profits & Growth
As a total organization, we recognize that you entrust us with your business and strive to treat your property as if it were our own. We seek sustainable, profitable growth by encouraging pursuit of our vision, business efficiencies, speed of action, innovation and leadership in all of our chosen business activities. Our team understands that only through top notch performance will we gain the stability essential to creating capital for the growth, prosperity and security for all members of the ARS team.
At ARS, we strive to provide our employees with the tools, resources, responsibility and authority they need to make the decisions necessary to effectively manage our business and the needs of our clients. We understand that the needs of our markets and our customers are continually changing; as a result, we need to be willing to continually enhance our systems and procedures to work efficiently, utilize technology to get information into the hands of our field workers when they need it, and have a proactive, positive approach to managing change.
Environmental Protection & Safety
Our work takes our employees into some dangerous, unsanitary environments. Though committed to restoring the property of others, our first priority is the health and safety of our employees. We are focused on providing the training, medical services, and personal protective equipment they need to remain safe on the job. At ARS, we use organic products in our cleanup process. We thoroughly screen our subcontractors and ensure quality materials are being utilized in restoration and reconstruction projects. We have strong policies against inappropriate behavior on the job.
We strive to do the right thing by our employees, vendors, customers, clients and the communities in which we conduct business. Our team members take great pride in the fact that they are often helping individuals through a difficult time in their lives and understand the importance of proactive communications with all parties involved.
Our business could not exist without teamwork; the work we perform is too extensive and critical to rely on individuals working alone. Teams from various ARS locations work together closely to best meet the needs of our clients. Our teams are committed to excellence in their work; they take ownership of team goals and are accountable for their own part of the process.
We strive to foster relationships that will help us best serve the needs of our customers and communities and remain at the forefront of our industry. We rely on our business partners to help us deliver the highest quality results possible. We treat them with respect, fairness and integrity and expect the same in return. We seek partners that share our values and our concern for social responsibility and the environment.
“Wow” Customer Service
We go to extraordinary lengths to satisfy and delight our customers. We want to continuously meet or exceed their expectations. We want to “WOW” our customers by serving them competently, efficiently, and knowledgeably. We know that by doing so we turn customers into advocates for our business who will share their experiences with others.